Tel: 0800 8766958

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FAQ

Is there a minimum quantity I must order?
Our minimum order value is 6 standard bottles. 

Delivery Charges
All orders over £99.99 will be delivered free.  Orders under £99.99 have a delivery charge of £8.49.


How do I mix my bottles in a case? 
Should you decide to select your own particular mixed case please remember the minimum order is 6 bottles per case. 

Delivery
We can only deliver to addresses in mainland UK.  Should you wish to place an order from Ireland, Northern Ireland and the offshore islands we will be happy to quote for postage and shipping before purchase.

Can you deliver abroad?
No, we can only deliver to addresses on mainland UK.

Can I arrange delivery from overseas?
Yes, we can arrange delivery to addresses in mainland UK from customers based overseas.

When can I expect delivery to be made?
Orders are despatched and delivered on weekdays only.  We aim to deliver within 48hrs of receiving your order (excluding weekends).  However expedient we are at despatching your order it may take a little longer.  Therefore allow a maximum of 72hrs.

What happens if I am out when your carriers try to deliver my order?
When your order is taken you will be asked where your delivery should be left in the event that you are out at the time our carriers deliver.

What if I have any queries regarding the delivery?
Should you have any query about your delivery please call Paul Smith on 01562 851505 and he will advise you on all the delivery matters.

What payment methods do you accept?
We are happy to accept payment by most major credit and debit cards.

Do I have to supply card details online?
Yes.  Please enter your card details on the payment details screen of our secure checkout.

Am I safe giving my card details online?
You can have full confidence that Bordeaux-Undiscovered online ordering service is fully secure.  We use the most up-to-date technology to ensure that your credit card details are encrypted and passed to us safely.

What happens if I receive a broken bottle?
All goods should be examined upon delivery and breakages should be notified immediately or no more than 48hrs of delivery at the latest.  We will organise immediate replacements or refund any monies due in full, please telephone us on 01562 851505 or email Paul Smith at 
enquiries@bordeaux-undiscovered.co.uk.

Am I able to return goods?
We will replace or credit any faulty bottle or unopened wine with which you are unhappy.  Should you wish to return wine for any other reason, a collection charge may apply.

What if I have any queries regarding my invoice and payment?
Should you have any queries relating to your invoices and payment, please telephone 
Paul Smith on 01562 851505.

How do I proceed if I have a complaint?
In the event you wish to register a complaint in respect of thequality of the product or service you have received please call Nick Stephens on 01452 840116.  Alternatively email him at
nick.stephens@bordeaux-undiscovered.co.uk and he will deal with any such complaints personally.

Do I have to log-in every time I visit the site?
You can choose to log-in at any point during your visit, however before an order can be processed all customers are required to log-in, or to register as a new customer.

What happens if I forget my password?
You should try to choose a password that is easy to remember (although for security reasons don't write down or divulge it to anyone else).  If you do forget it, click on the password reminder icon on the log-in screen to be automatically e-mailed with your username and password.

Any other problems?
Then e-mail us at
enquiries@bordeaux-undiscovered.co.uk and we will do everything in our power to help you in the best way possible.


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